Frequently Asked Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, you will received a call confirmation from us.

with the intention of offering the best service and the best rate, we schedule a previous appointment to do the service, if the rate is accepted by the client, the service could be done immediately or an appointment could be scheduled another day

Cleaning supplies are included by default. This ensures your cleaner uses the ideal products and guarantee the best quality in the service.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning supplies are included by default. This ensures your cleaner uses the ideal products and guarantee the best quality in the service.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.